IT User Support Technician
Key Responsibilities:
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Provide support, including procedural documentation and relevant reports
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Prioritise and manage many open cases at one time
• Test and evaluate new technology
Skills Required :
• Ability to think logically
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Ability to work well in a team
• Problem-solving skills
• A strong customer focus
• Ability to prioritise workload
• Attention to detail.
Experience: Minimum 3 years experience in the relevant job role
Qualification:
Degree in Computer Science or in relevant disciplines